Welcome to HPCI – Herbal Pest Control Institute. We are committed to protecting the privacy and security of the personal information you share with us. This Privacy Policy describes how HPCI collects, uses, stores, and safeguards your information when you contact us, visit our website, or avail our pest control services.

This Policy applies to all customers, website visitors, and any individual whose personal information is processed by HPCI. By using our services or submitting your details, you agree to the practices described in this Privacy Policy.

We comply with the Information Technology Act, 2000, the IT (Amendment) Act, 2008, and the Digital Personal Data Protection Act, 2023 (DPDPA).

We collect information that is necessary to provide you with our pest control services. This includes:

• Full name, mobile number, and email address.
• Residential or commercial property address for service delivery.
• Property type and size details relevant to the treatment plan.

• Nature of pest problem (cockroaches, termites, rodents, mosquitoes, bed bugs, etc.).
• Previous treatment history, if any, as shared by the customer.
• Preferred service date, time slot, and any special instructions.

• Payment references for billing and invoice generation (UPI, bank transfer references, etc.).
• We do not store credit/debit card details on our systems at any point.

• IP address, browser type, device type, and operating system.
• Pages visited, time spent, and interaction data on our website.
• Form submissions via contact, quote request, or booking forms.

Your information is used strictly for legitimate service and operational purposes:

• Service Delivery: To plan, schedule, and carry out pest control treatments at your property with the right herbal products and methods.
• Appointment Management: To confirm, reschedule, or send reminders for your booking via SMS or WhatsApp.
• Billing & Invoices: To generate and send invoices, receipts, and AMC renewal notices.
• Customer Support: To respond to your queries, complaints, and feedback in a timely and effective manner.
• Service Improvement: To analyze aggregated, anonymized data for improving our treatment methods and customer experience.
• Legal Compliance: To comply with applicable laws, regulations, and government directives as required.

HPCI does not sell, rent, or trade your personal information to any third party. We share information only in these strictly controlled circumstances:

We take the security of your personal information very seriously. The following safeguards are in place:

• Secure Storage: Customer data is stored on password-protected, access-controlled systems with role-based permissions for our staff.
• Limited Access: Only authorized personnel who need the information to perform their job duties have access to your personal data.
• Data Retention: We retain customer information for as long as necessary to fulfill service obligations or as required by law. Typically, service records are kept for 5 years for warranty and AMC contract purposes.
• Data Breach Response: In case of any data breach, we will notify affected individuals and relevant authorities as required under applicable Indian law.

Our website uses cookies and similar tracking technologies to improve your browsing experience:

• Essential Cookies: Required for our website to function properly — such as maintaining your session when filling the contact or booking form.
• Analytics Cookies: We use Google Analytics to understand visitor behaviour on our website. All data is anonymized and aggregated — we cannot identify individual users.
• Performance Cookies: Help us identify slow pages and improve website speed and user experience.
• We do not use cookies to track users across other websites or build advertising profiles.

Under the Digital Personal Data Protection Act, 2023 and applicable Indian privacy laws, you have the following rights:

• Right to Access: You may request a copy of the personal information we hold about you. We will respond within 30 working days.
• Right to Correction: If your personal details are inaccurate or outdated, you may request us to update them by providing valid supporting documents.
• Right to Erasure: You may request deletion of personal data that is no longer required for legal, contractual, or service warranty purposes.
• Right to Withdraw Consent: You may withdraw consent for non-essential communications at any time by contacting us or using the opt-out option.
• Right to Complain: If you believe your data privacy rights have been violated, you may file a complaint with the Data Protection Board of India.

HPCI's pest control services are intended for adults. We do not knowingly collect personal information from children under 18 years of age.

• Service contracts and bookings must be made by adults (18 years or older) or a legal guardian.
• We do not knowingly collect, store, or process any personal data from minors through our website or service forms.
• If a parent or guardian believes their child's data has been inadvertently collected, please contact us immediately and we will promptly delete it.

Our website may contain links to third-party websites such as Google Maps, payment gateways, or social media platforms. Please note:

• HPCI is not responsible for the privacy practices or content of any third-party websites linked from our website.
• When you click on external links, you leave our website and their privacy policy applies to any information you provide on those platforms.
• We encourage you to read the privacy policies of any third-party websites you visit through links on our platform.

• HPCI reserves the right to update this Privacy Policy at any time. All updates will be published on this page with a revised effective date.
• For significant changes, registered customers will be notified via SMS or WhatsApp where contact information is available.
• Continued use of our services after any policy update constitutes your acceptance of the revised Privacy Policy.
• This Privacy Policy is governed by the laws of India. Any disputes shall be subject to the jurisdiction of competent courts in India.