At HPCI – Herbal Pest Control Institute, we are committed to delivering safe, effective, and eco-friendly pest control solutions to homes and businesses across India. We understand that plans can change, and this Cancellation & Refund Policy has been designed to be fair and transparent for all our valued customers.

This policy applies to all pest control service bookings — whether for a one-time treatment, annual maintenance contract, prepaid package, or emergency visit — booked in person, via phone, or through our online booking system.

Customers who wish to cancel a booked pest control service must adhere to the following conditions:

• Cancellation requests must be communicated at least 24 hours before the scheduled service to be eligible for a full refund or credit.
• Cancellations can be made by calling 9370233962, via WhatsApp, or through our Contact Us page.
• Upon successful cancellation, you will receive a confirmation via SMS or WhatsApp. Retain this for any future refund claim.
• Cancellations within 2–24 hours before service are late cancellations — eligible for rescheduling within 30 days but not a monetary refund.
• Cancellations within 2 hours or after technician dispatch will not be eligible for any refund or credit.
• Free enquiry or inspection visits (no advance payment) can be cancelled without any penalty.

The timing of your cancellation determines your eligibility for a refund or rescheduling credit:

Refund eligibility varies by service type and cancellation timing:

A "No-Show" occurs when our technician arrives but is unable to carry out the service due to the customer's absence without prior notice:

• If customer is unavailable at the scheduled time, the full advance fee will be forfeited.
• No-show customers are not eligible for refund or credit. Travel and dispatch charges will be retained.
• Repeated no-shows (2+) under an Annual Contract may require management approval for rescheduling.
• Genuine emergencies reviewed compassionately with supporting documentation (e.g., hospital summary).
• Please notify us via WhatsApp or phone at the earliest — even last-minute communication helps.

• Services can be rescheduled free of charge up to 2 times, provided request is made at least 24 hours before original service time.
• Rescheduled service must be completed within 30 calendar days of the original booking date. After 30 days, the booking amount will be forfeited.
• Rescheduling subject to technician and slot availability in your area.
• For AMC holders, individual session rescheduling permitted with at least 12 hours' prior notice.
• To reschedule, contact us at 9370233962 — business hours 9AM–7PM, Mon–Saturday.

• AMC cancellation requests must be submitted in writing via email to help@hpcipestcontrol.com or by recorded phone call.
• Cancellations within 7 days of AMC signing (before any service): full refund within 7–10 working days.
• After 7 days but before any service rendered: partial refund after deducting admin fee of ₹500 or 5% of contract value, whichever is higher.
• After one or more services rendered: pro-rata refund for remaining unused sessions after deducting standard per-visit rate and processing fee.
• No refund for sessions already completed. Completed visits are non-refundable.
• AMC cancelled by HPCI due to operational reasons: full pro-rata refund for all remaining unused sessions.

• Unused sessions in a prepaid package are fully refundable if cancelled before any session has been scheduled or confirmed.
• Partially used packages: pro-rata refund for remaining unused sessions at standard single-session rate (not discounted package rate).
• Promotional packages: refunds calculated at the discounted per-session price, not standard market rate.
• Add-on or complimentary sessions included as part of a promotional bundle are non-refundable.
• Prepaid packages are non-transferable between addresses unless approved by HPCI management.

• Death or serious medical emergency: full unused service amount refunded to next of kin with appropriate documentation.
• Hospitalisation or urgent relocation: full reschedule or partial refund considered with supporting documentation.
• Natural disasters, lockdowns, public health emergencies: full-credit policy — amounts preserved as credits for future use.
• All exceptional cases must be submitted to help@hpcipestcontrol.com within 15 days of missed service with supporting documents.
• If HPCI is unable to render service due to our own operational issues: full refund or priority rescheduling at no additional cost.

• By Phone / WhatsApp: Call or message 9370233962 during business hours (9AM–7PM, Mon–Sat).
• By Email: Write to help@hpcipestcontrol.com with your booking ID, service date, and contact number. Confirmation within 2–4 business hours.
• Via Website: Use the Contact Us form on our website with your name, service date, and booking reference.
• For Refunds: Submit cancellation confirmation and payment receipt. Refunds processed within 7–10 working days.